Weeks 3 & 4 - CustomerXM Learning Journey
Over these two weeks, we will master advanced CustomerXM functionality with the CustomerXM Expert Certification.
Description: Become a certified CustomerXM professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics CustomerXM platform.
Prerequisites: Qualtrics Platform Essentials | Estimated Time: 15 hours
Learning Objectives:
- Learn to identify the best customer experience metrics to achieve your program goals
- Apply survey design best practices to customer experience projects
- Learn to use the Qualtrics CX Maturity Model to assess and scale your program
- Leverage ticketing and case management to prioritize and respond to customer feedback
- Build elegant dashboards and leverage text analytics to share key insights with your stakeholders
To complete the recommended certification that goes along with this learning path, click here.
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
Managing a Customer Directory for Distribution
This course provides a comprehensive guide to distributing surveys and managing contacts in Qualtrics XM Directory. You'll learn to use various distribution channels, manage contact data, and leverage automations.
FREE
89 min
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories. This course provides a comprehensive guide to maximizing text analytics in Qualtrics. It covers a 5-step process from planning and building to analyzing and taking action on text data using Text iQ.
FREE
68 min