3. QSC: Creating Flow-Based Conversation Bots

Qualtrics Social Connect's messaging capability gives you the option to use a conversational bot to help your customers self-solve their own support requests, letting your agents focus on the more complex issues. Flows enable you to easily build these conversational bots with a simple drag-and-drop tool. This e-learning covers how to create a Flow bot, as well as some best practices.

Lesson Objectives:

1. Outline what Flow-based conversations are.
2. Compose and enable a Flow, keeping the best practices in mind.

We recommend taking User Management and Account Settings before taking this course.