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CustomerXM Expert Certification - Learning Content

This learning content is free and will prepare you to pass the CustomerXM Expert Certification exam.

Week 1 - CustomerXM Learning Journey

To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification.

Week 1 - Digital CustomerXM Learning Journey for Brand Admins

To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification and focus on your Brand Administrator duties

Week 1 - Digital CustomerXM Learning Journey

To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification

Week 2 - CustomerXM Learning Journey

This week we will focus on the basics of the CustomerXM product and CX journeys.

Week 2 - Digital CustomerXM Learning Journey

This week we will focus on the basics of the CustomerXM product and digital CX programs

Week 3: Additional Resources

Check out these additional resources to learn more about becoming an effective Brand Administrator